Systems Engineer
ESSENTIAL DUTIES & RESPONSIBILITIES:
Infrastructure and Systems
- Support, configure, maintain, and upgrade Windows Server environments and related infrastructure
- Monitor system performance and logs to proactively identify and resolve issues
- Maintain virtualization platforms (VMware preferred)
- Assist with server, storage, and infrastructure upgrades
- Support backup and disaster recovery processes
Network and Wireless
- Support and maintain network infrastructure including switches, firewalls, routers, and wireless access points
- Ensure network security, segmentation, availability, and performance
- Maintain VPN and secure remote access solutions
- Troubleshoot connectivity issues across LAN, WAN, and wireless networks
Cloud and Identity Management
- Administer Active Directory, Azure Active Directory (Entra ID), and Group Policy
- Manage Microsoft 365 tenant administration
- Support and maintain Microsoft Intune / Endpoint Manager for device configuration, compliance, and policy enforcement
- Implement and manage MFA, conditional access, and role-based access controls
- Support hybrid identity environments (on-prem AD integrated with Azu
Security and Endpoint Management
- Administer and manage the organization’s EDR platform, including configuration, policy tuning, alert review, and response coordination
- Maintain endpoint protection, patch management, and system hardening standards
- Assist with vulnerability remediation and security best practices implementation
- Support security incident investigation and response efforts
- Ensure systems align with company security policies and standards
Application and Systems Support
- Support and maintain phone/VoIP systems
- Provide technical guidance for line-of-business applications
- Troubleshoot production system issues and coordinate with vendors as needed
Operational Support
- Respond to escalated Help Desk tickets involving servers, networking, cloud, and security
- Perform remote troubleshooting for users and remote locations
- Support remote connectivity including laptops and mobile devices
- Maintain accurate technical documentation, system diagrams, and procedures
Planning and Vendor Coordination
- Work with IT leadership and department managers to plan infrastructure improvements
- Assist with project planning, budgeting, and vendor coordination
- Participate in evaluating new technologies and solutions
QUALIFICATIONS
Education and Experience
- Bachelor’s Degree in Information Technology or related field (or equivalent experience)
- 4–7 years of experience in systems administration or systems engineering roles
- Experience working in hybrid on-prem/cloud environments
Technical Skills
Strong experience with:
- Windows Server
- Active Directory and Group Policy
- Microsoft 365
- Azure / Entra ID
- Microsoft Intune / Endpoint Manager
- Network infrastructure (switches, firewalls, routers, wireless access points)
- VPN and secure remote access technologies
Experience supporting:
- EDR platforms and endpoint security tools
- Patch management and system hardening
- Virtualization platforms (VMware preferred)
Working knowledge of:.
- Network security principles and segmentation
- Backup and disaster recovery concepts
Soft Skills
- Strong troubleshooting and root-cause analysis skills
- Excellent communication and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with strong vendor coordination skills
Preferred (not required)
- Microsoft or Azure certifications
- Network certifications (Network+, CCNA)
- Security certifications (Security+, Microsoft Security, etc.)
- Experience with PowerShell scripting
PHYSICAL REQUIREMENTS OF JOB: This position requires that the employee be able to perform the following physical requirements, with or without reasonable accommodation:
- Must be able to sit for long periods of time at a computer.
- Good vision: close vision, color vision, extended periods viewing computer monitor.
- Walking, standing, and climbing stairs.
WORK ENVIRONMENT: This position requires that the employee be able to work effectively in a work environment involving:
- Office environment
- Manufacturing environment with exposure to glass and resin
